These Terms and Conditions ("Terms") govern your access to and use of the Count Buddy web application and any related services (collectively, the "Service") operated by Red Box Software ("we", "us", or "our").
By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.
These Terms are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.
You must be at least 18 years of age to use the Service, or have the consent of a parent or legal guardian. By using the Service, you represent that you meet this requirement.
Where you use the Service on behalf of a business or organisation, you represent that you have authority to bind that entity to these Terms.
The Service uses a company-based model. One person creates a company and invites team members. Each company is a separate workspace with its own data, members, and billing.
The Service is offered on a free tier and a paid Pro tier. Features available on each tier are described on the Service and are subject to change with reasonable notice.
Free tier: Available to all registered users with no payment required, subject to feature limitations.
Pro tier: Billed per company on a recurring subscription basis. Pricing is displayed at the point of purchase. All payments are processed securely by Stripe. We do not store your payment card details.
Nothing in these Terms limits any rights you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:
You retain ownership of all data you upload to or create within the Service, including GPS field data, counting records, maps, and uploaded files ("Your Data").
By using the Service, you grant us a limited, non-exclusive licence to store, process, and display Your Data solely to provide the Service to you.
We do not sell Your Data to third parties. We do not use Your Data to train machine learning or AI models.
You are responsible for ensuring that Your Data complies with all applicable laws, including the Privacy Act 2020, and that you have obtained any necessary consents before entering personal information about others into the Service.
The Service, including its software, design, logos, and documentation, is owned by Red Box Software and is protected by copyright and other intellectual property laws. These Terms do not transfer any intellectual property rights to you.
You may not copy, reproduce, distribute, or create derivative works of the Service without our prior written consent.
The Service integrates with third-party services including:
Your use of these third-party services is subject to their own terms of service and privacy policies. We are not responsible for the practices of these third parties.
We aim to keep the Service available at all times but do not guarantee uninterrupted access. We may perform maintenance, updates, or experience outages outside our control.
We may modify or discontinue any feature of the Service at any time. Where a change materially affects a paid subscription, we will provide reasonable notice and a fair remedy including a pro-rata refund if applicable.
To the extent permitted by law, the Service is provided "as is" without any warranty, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
Nothing in this clause limits any rights you have under the Consumer Guarantees Act 1993 that cannot lawfully be excluded.
To the maximum extent permitted by New Zealand law, our total liability for any claim arising from your use of the Service is limited to the amount you paid us in the three months preceding the event giving rise to the claim, or NZD $100, whichever is greater.
We are not liable for any indirect, incidental, special, or consequential losses, including loss of data, loss of profits, or loss of business opportunity, even if we have been advised of the possibility of such losses.
These limitations do not apply to liability arising from fraud, wilful misconduct, or death or personal injury caused by our negligence, or to any rights you have under the Consumer Guarantees Act 1993 that cannot be excluded.
You may close your account at any time. Company owners may delete their company workspace from within the app. Deletion is permanent and we cannot recover deleted data after reasonable backup retention periods expire.
We may suspend or terminate your access to the Service if you breach these Terms, if required by law, or if we cease to operate the Service. Where reasonably practicable, we will give you notice and an opportunity to export your data before termination.
We may update these Terms from time to time. We will notify you of material changes by email or by a notice within the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.
For questions or concerns regarding these Terms, please contact us: